Customer reviews
Sunêlia Les Pins

Check out the experience of Sunêlia holidaymakers at Les Pins campsite!
The reviews presented here are based on questionnaires filled in by holidaymakers following their stay at this destination.

8.4/10 (35/2056 reviews)
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Type of accommodation
Stay
Language
English
7/10
2 d
Avec votre conjoint(e)
Positive points

Lovely pool and friendly staff once we had checked in.

Area for improvement

Too expensive for dogs and I would have liked more choice of pitches. The woman who checked us in wasn’t very welcoming.

Services
Water park
Destinations
8/10
12 d
Avec votre conjoint(e)
Positive points

Good sized pitches. Helpful reception. Good sanitary blocks. Excellent pool area.

Area for improvement

No criticisms

Services
Water park
Destinations
8/10
3 d
Avec votre conjoint(e)
Positive points

God location and very pleasant and helpful staff at reception.

Area for improvement

Towels or hand driers in the toilets would be desirable

Services
Water park
Destinations
9/10
8 d
Avec votre conjoint(e)
Positive points

Excellent welcome by staff who were very helpful. Good size pitches. Showers were excellent.

Area for improvement

It would be good if there were more fresh water taps near the pitches and maybe pay extra for 10 amp electric

Services
Destinations
8/10
2 d
Avec votre conjoint(e)
Positive points

Facilities immaculate, friendly staff

Area for improvement

I was happy with everything

Services
Destinations
8/10
2 d
Autres
Positive points

Good showers.Good location. Pitches easy to access. Nice swimming pool.

Area for improvement

Provide hand soap and dryer by toilets. Toilet paper in cubicles rather than on wall outside. (Cheaper for you in the long run as people would only use the paper they need and not take extra to be on the safe side.) Change sanitary blocks from unisex to men and women. Provide proper hot water for washing up.

Services
Water park
Destinations
9/10
2 d
Avec votre conjoint(e)
Positive points

Good pitch and facilities, excellent pool and a very helpful and friendly staff, will stay again

Area for improvement

Nothing

Services
Water park
Destinations
8/10
10 d
Avec votre conjoint(e)
Positive points

Good and pleasant friendly staff. Site is clean and in a good position Enjoyed our stay.All

Area for improvement

All satisfactory

Accommodations
Services
Destinations
10/10
19 d
Avec votre conjoint(e)
Positive points

Lovely location, clean environment. Friendly and welcoming staff.

Accommodations
Services
Destinations
8/10
3 d
Avec des amis
Positive points

Good location Friendly staff

Area for improvement

Areas seemed very cramped and full. Could do with more outlook from lodges

Accommodations
Services
Water park
Destinations
6/10
5 d
En famille
Positive points

Clean modern facilities, friendly and efficient reception, lovely snack bar with fair pricing

Area for improvement

We never got to use the swimming pool as our trunks were seen as too large. This was extremely annoying as others were in the pool with larger trunks. I have camped all over Spain and France for many years and have never been turned away from a pool. All of our swimsuits were proper but modern bathing trunks, I really feel we were unfairly treated and discriminated against. I understand you have rules but they must be applied fairly. Perhaps it was because the pool was full or maybe because we were British, I don’t know, but we pointed out numerous male swimmers in exactly the same sort of bathing suits. There was also dog faeces left at the front of our pitch, many staff saw it but it was still there when we left. We left 2 days early because of the pool issue and will certainly never return to any of the sites in your chain.

Services
Water park
Destinations
10/10
9 d
En famille
Positive points

Clean And cozy camping site, Green and lovely flowers. In walking distance to beach, city, shops and restaurants. Smiling and very helpful employees.

Area for improvement

Pool area could be made more interesting

Accommodations
Services
Water park
Destinations
10/10
3 d
Avec votre conjoint(e)
Positive points

Very friendly staff & very clean sanitary blocks

Area for improvement

Dog shower is difficult to use & only cold water

Services
Destinations
10/10
4 d
Avec votre conjoint(e)
Positive points

Fantastic site! Great size pitches, sanitary blocks were amazing. Plenty of hot water. Great site layout. Lovely pool and bar area. Didn’t eat in the restaurant but it looked lovely. Very friendly, helpful staff. Brilliant position for cycling, supermarket close by as are plenty of holiday shops, bars and restaurants.

Area for improvement

The only thing we weren’t that keen on was how loud the TV was late at night.

Services
Water park
Destinations
10/10
4 d
Avec votre conjoint(e)
Positive points

Clean and good facilities, nice size pitch, friendly staff and great location for beach, shops, bars and restaurants

Area for improvement

Toilet seats and toilet roll in cubicles

Services
Water park
Destinations
6/10
5 d
Avec votre conjoint(e)
Positive points

Location to beach and town

Area for improvement

Cleanliness of pitch ,road surface, maintenance of bushes

Services
Destinations
10/10
8 d
Avec votre conjoint(e)
Positive points

The whole place was spotless, loved the amount of trees and shrubs, all well cared for. Staff very friendly and helpful Swimming pool was clear, water clear and perfect temperature. Reassuring to see the water tested at regular intervals

Area for improvement

just one thing! Maybe hairdryer facility in shower / toilet blocks

Services
Water park
Destinations
10/10
3 d
Avec votre conjoint(e)
Positive points

Great camp site very helpful staff at reception and around the site clean and well presented.

Area for improvement

None for me

Services
Water park
Destinations
9/10
21+ d
Avec votre conjoint(e)
Positive points

Very clean toilets and showers, good size pitch with EHU. Site is situated in a very good location for the beach and promenade, bars and restaurants. A supermarket and bakers just outside the entrance are also great for your every day needs

Area for improvement

I’ll have to get back to you on that question, hopefully see you next year

Services
Water park
Destinations
9/10
2 d
Avec votre conjoint(e)
Positive points

Clean, quiet and friendly staff

Area for improvement

Not applicable

Services
Water park
Destinations
10/10
1 d
Avec votre conjoint(e)
Positive points

The personel at the reception and the very fun personel at the restaurant (pizza)

Area for improvement

Unfortunatly we had a lot of rain so the pitch was a bit muddy.

Services
Destinations
8/10
13 d
Avec votre conjoint(e)
Positive points

Beautiful campsite, well maintained, nice location, easy access to supermarket, town and beach.

Area for improvement

The main focus seems to be on the bungalows, which look amazing. The pitches are ok, but don't seem to meet the standard of the rest of the campsite - at this level, there should be at least fresh water, but ideally also grey water drainage on the pitch. More washing machines in the sanitary facilities - I was only able to find one central laverie, which is quite far to walk with a full laundry hamper. Would also be great to upgrade washing machines for payment with card, no cash - or offer cash/coin change in the laverie. More healthy options at the restaurant would be great - plant-based/vegan, would also love gluten-free pizza, unfortunately there is not much to eat for people with food intolerances.

Services
Destinations
10/10
4 d
Avec votre conjoint(e)
Positive points

We were delighted with the campsite. It was conveniently located and the facilities were excellent

Area for improvement

Possibly if they had a small shop and fresh bread in the morning although I do realise there is a bread shop and supermarket very near.

Services
Water park
Destinations
8/10
13 d
Avec votre conjoint(e)
Positive points

Great locationSwimming pool excellent close to beach

Area for improvement

Water points There was not enough of them too far apart and taps old And leaking

Services
Water park
Destinations
7/10
2 d
Avec votre conjoint(e)
Positive points

Good location & nice Pool

Area for improvement

Less loud music from other places & functioning hot water for washing up

Services
Water park
Destinations
7/10
14 d
Avec votre conjoint(e)
Positive points

Cleanliness,silence and good organization at the campsite

Area for improvement

Introduce a price discount for a longer stay

Accommodations
Services
Water park
Destinations
9/10
5 d
Avec votre conjoint(e)
Positive points

Extremely clean. Lovely pool area and very friendly team.

Area for improvement

Longer bar hours through the day would be welcome so we could get a drink then go back to pool.

Services
Water park
Destinations
9/10
5 d
Avec votre conjoint(e)
Positive points

Location and cleanliness

Area for improvement

None

Services
Water park
Destinations
9/10
7 d
Avec votre conjoint(e)
Positive points

Close to beach and centre, clean site, camping not too big or small, lovely pool, great personnel

Area for improvement

Som extra small equipment in chalet. Easier to open windows ( some were impossible to open and close for small people, notably in the bedroom and kitchen!"

Accommodations
Services
Water park
Destinations
8/10
21+ d
Seul(e)
Positive points

Clean / pitches /

Area for improvement

Senior management at the bar could be more friendly towards your English clients. Life guard- to carry out duties with due diligence , not doing other duties when on pool duty

Services
Water park
Destinations
8/10
21 d
En famille
Positive points

The staff at reception were excellent in helping understand the paperwork when our Grandaughter was rushed to hospital. Both children enjoyed the Sunny Club and the staff were great with them especially Anna and Margo. The servers in the bikini club were fantastic especially the 2 Spanish girls who's names we did not know

Area for improvement

The elderly lady who ran the bar could be abrupt and rude twice turning her back on us when we had been instructed by staff to order drinks at the bar. Plus on 2 occasions the gas fir the beer was not working resulting on us running to the Wc during the night even though we told them the gas had gone they continued to tell us all was OK. This resulted in us spending less time at the bikini club and more time in town.

Services
Water park
Destinations
10/10
13 d
Avec votre conjoint(e)
Positive points

Brilliant location. All staff we spoke to were extremely helpful. Camille in reception was outstanding. The bar and restaurant were excellent. Lovely swimming pool.

Area for improvement

A little more variation on the evening events. Bingo every Monday disco every Tuesday and karaoke every Wednesday.... could do with some variation.

Services
Water park
Destinations
8/10
14 d
En famille
Positive points

Location

Area for improvement

Bigger pool, more sunbeds.

Accommodations
Services
Water park
Destinations
8/10
8 d
En famille
Positive points

new, comfortable homemobile

Area for improvement

faulty barrier prevented me for leaving on the check out day for more than 30 minutes / there was nobody to attend except some pool guy that had no access code for the barrier / the barrier had been faulty for days and multiple times it had to be operated manually / a total disgrace

Accommodations
Services
Water park
Destinations