Our priority is your satisfaction
Your feedback is important to us. Throughout the year, we pay great care and attention to the quality of your holidays.
Every season, we strive to improve our service across all our campsites, to make sure you experience the best relaxing holiday and take the best memories home with you.
Sunêlia was elected “Best chain of 2024” by the French magazine, Capital in the Campsites category. How did we win 3rd place in this ranking? Thanks to the level of care shown to our campers, our expertise and the 20,000 people who said they would recommended Sunêlia to their friends and family.
This trophy confirms our expertise as holiday specialists with 93% of satisfied campers and 100% of our campsites stamped with the French ‘Qualité tourisme’ certification.
With Sunêlia, you are guaranteed a holiday that will exceed your expectations.
To ensure high standards of services, the group relies on labels with values and requirements that are in line with Sunêlia’s DNA.
Ensuring you a successful vacation
Qualité Tourisme
Thanks to a demanding classification system, the Sunêlia campsites all bear the Qualité Tourisme label. This label ensures quality stays for guests, from cleanliness to adapted services.
ACSI
ACSI is a network of campsites throughout Europe. Holders of the ACSI CampingCard have access to discounts in the low season and are invited to vote each year in the ACSI Awards.
ADAC
The ADAC classification is standardised across Europe and reflects the level of services offered by a campsite. 5-star campsites will have the ‘ADAC Superplatz’ label, while 4 to 4.5-star campsites are given the ‘ADAC TIPP’ label.
ANWB
This is a Dutch classification that rates thousands of campsites in Europe every year. For holidaymakers, this classification is a quality indicator.
APST
The APST is an institution at the service of tourism professionals and their customers. With this service, holidaymakers are guaranteed their trips go ahead or to get a refund in the event that the tour operator cancels any services.
Tourisme & Handicap
Label and symbol that guarantee welcome services, accessibility and comfort for everyone. It is a reliable indication of the accessibility of sites, taking into account 4 types of disability.
Moving forward together towards sustainable tourism
Green Key
This is the first international sustainable tourism label for accommodation providers and restaurants. The Sunêlia campsites with the Green Key label are all fully committed to an environmental approach to ensure sustainable, environmentally friendly and socially responsible tourism.
LPO
The campsites with the LPO (French Bird Protection League) label are committed to providing shelters for birds, and more generally, to protecting animal diversity.
Ecolabel
The European Ecolabel is the only official European environmental label. It promotes products and services with a limited impact on the environment throughout their life cycle, and that do not compromise on quality.
Meeting all your expectations
Spa de France
The spas with the Spa de France quality label all meet criteria relating to quality, ethics and customer service. The label guarantees a certain standard of welcome services, elegant decoration, top-of-the-range & innovative facilities, qualified staff and a diverse range of spa treatments.
Qualidog
The Qualidog label is awarded to establishments that are committed to being dog-friendly or pet-friendly. What’s the aim? To make holidays easier for dog owners by making sure their dogs are given the warmest of welcomes.
Famille Plus
This label is awarded to tourism accommodation providers offering services adapted to families. Special entertainment, adapted facilities, services aimed at both parents and children... With this label, you are sure to choose a child friendly campsite.
Accueil Vélo
The label is an indication of the quality of services offered for cyclists, such as a cycle route less than 5 km away, access to facilities adapted to cyclists, information, advice and specific services.
Vignobles & Découvertes
This label is awarded to tourism professionals offering quality experiences in the field of wine and vineyards. Experiences, tastings, activities in the vineyard... This label makes it easier to plan a wine-tourism holiday.
Bringing the destinations to life for you
Qualité tourisme Occitanie, ‘Je vois la vie en Vosges’, Pyrénées-Orientales Tourisme… our campsites are all involved in the local areas. Sunêlia forms a natural connection with tourism institution networks, and is always looking to innovate.